Security Updates & Defined Support Periods
What is a Security Update?
A security update is a software or firmware update released to address security issues in our connectable products. Applying these updates helps protect your device and your network from known vulnerabilities.
Our Commitment
Pedarson Ltd (trading as Adept Floor Heating / Adept Technology) provides security updates for its relevant connectable products for a minimum “defined support period”.
During the defined support period for a product:
We will provide security updates where necessary to address known security issues that could reasonably affect the security of the product.
Security updates may be delivered via firmware updates, app updates, or other appropriate mechanisms.
We will continue to make information about the defined support period for each product available on this page.
After the defined support period ends, the product may continue to function, but it may no longer receive security updates, and we may recommend replacement or an upgrade to a newer model.
Defined Support Periods For Our Products
The table below sets out the minimum security update period for our relevant connectable products made available to UK consumers.
| Product name | Model / range identifier | Defined security update period* |
|---|---|---|
| Adept Underfloor Heating Thermostats – Touch WiFi | T6200 | We will provide security updates for this product until at least 01/12/2028 |
| Adept Underfloor Heating Thermostats – Smart Dial WiFi | T7000 | We will provide security updates for this product until at least 01/12/2028 |
*The defined security update period is the minimum period for which we intend to provide security updates for security-related issues.
Changes To Support Periods
If we extend the minimum security update period for a product:
We will update the information on this page as soon as reasonably practicable.
The new (longer) period will apply to the relevant products as specified.
We will not shorten the defined support period once a product has been sold with a published minimum support commitment.
How To Get Security Updates
For most users, security updates will be delivered as part of the normal update process for the product (for example, through firmware updates or app updates).
We will provide clear instructions (in the user manual, on our website, or within the app) where user action is required, such as approving or triggering an update.
If you need help applying an update, please contact our customer support team using the details on our main support page.
No Registration Required
Information about defined support periods and security updates is provided free of charge and is accessible without registration and without you having to provide personal information.